Help Center

No, we are not drop shipping from Asia. We are based in the US and ship direct from our facility in the USA.

Yes, we send an order confirmation email within 24 hours of receiving your order, it includes shipping details and tracking number.

All products have a one year replacement warranty for manufacturing defects, this excludes normal wear and tear, refer to this page, https://aapporto.com/pages/warranty
To process a warranty claim:
1) Click the contact button at the bottom, or email us at, support@aapporto.com and include your details.
2) Include the approximate date for the original purchase, the buyers name, and prior/current ship to address.
3) Email a detail photo of the defective part, after we receive, we'll ship a replacement part at no cost to you.

The outside dimensions of our Phone Bags:
7.25" long
4.50" wide
1.50" deep

The inside dimension of our Phone Bags:
6.75" long
4" wide
1" deep

Your phone will fit in our black phone bag, and this includes adding an OtterBox hard case, like the Commuter series, which adds about .25 inches to your phone's dimension. The inside dimension of our black Phone Bag is about 6.75 inches.